TICKET SERVICES
AGREEMENT.
Last Updated: March 22, 2025
Important Notice
This Ticket Services Agreement ("Agreement" or "TSA") is a legal and binding agreement between NimbleTech LTD ("Nimboon") and you ("Client", "Event Organizer", or "Hall Manager").
This Agreement governs the conditions under which you engage Nimboon to provide services for event management, ticket sales, and venue bookings.
Agreement Pillars
- Compliance with all local regulations
- Weekly settlement on Fridays
- 4% Flat commission structure
- Organizer-led refund policies
1. Definitions
"Business Days"
Days when banks in Nigeria are open for ordinary business.
"Chargeback"
The reversal of a transaction previously settled by the issuing bank.
"Client"
An Event Organizer or Hall Manager using Nimboon's services.
"Customer"
A person who purchases a Ticket or books a venue through Nimboon.
"Ticket"
A digital voucher granting admission to an Event.
"Venue / Hall"
A physical space listed by a Hall Manager for booking.
2. Services Provided
2.1 Event Listing
Nimboon will list the Client's events on its Platform, ensuring global visibility and providing check-in tools.
2.2 Order Processing
Handling secure transactions on behalf of the Client through elite payment gateways in NGN.
2.3 Venue Booking
Facilitating venue discovery, availability management, and rental payment processing.
2.4 Data Analytics
Providing real-time manifests, sales histories, and performance analytics via the dashboard.
2.5 Engagement Tools
Integrated systems for creating trivia, puzzles, and social challenges to promote events.
2.6 Support Systems
24/7 assistance for Organizers, Managers, and Ticket purchasers.
4%
Platform Fee
2.6 Transaction Processing Fees
Nimboon charges a 4% processing fee on each Ticket sold and venue booking. This is automatically deducted from gross revenue before payout.
4. Chargebacks & Settlements
Responsibility
Nimboon may deduct Chargeback amounts from the Client's balance. The Client is responsible for paying any balance due within 30 days of being invoiced.
Reserve Fund
We reserve the right to withhold up to 5% of total sales for 90 days post-event to settle potential disputes or Chargebacks.
5. Refunds & Cancellations
Clients are solely responsible for establishing and communicating their refund policy to Customers.
Nimboon does not process refunds on behalf of Clients. In the case of cancellations, Clients must notify Nimboon at least 5 business days prior.
Non-Negotiable
The 4% platform commission is NON-REFUNDABLE in all circumstances.
6. Client Indemnification
Clients agree to hold Nimboon harmless against claims arising from breach of warranties, negligence, event cancellations, or disputes regarding event quality.
7. Limitation of Liability
Nimboon's total liability shall not exceed the amount the Client paid to Nimboon in the 12 months preceding the claim.
13. Dispute Resolution
Disputes will be resolved through arbitration in Lagos, Nigeria, in accordance with the Arbitration and Mediation Act 2023. Awards shall be final and binding.
14. Acknowledgment
By creating an Organizer or Manager account, you agree to the commission structure, weekly settlements, and all provisions of this TSA.
© 2026 NimbleTech LTD. ALL RIGHTS RESERVED.